Technical Business Analyst Specification: System Implementation
Role Overview
The Technical Business Analyst (TBA) will lead the implementation of software for The TBA will act as a bridge between stakeholders, implementation teams, and internal technical teams, ensuring that business requirements align with the capabilities of the software. This role combines business analysis, technical expertise, and project management to ensure a smooth deployment.
Key Responsibilities
1. Requirements Gathering and Analysis
* Collaborate with stakeholders to gather and document business requirements for the system.
* Conduct gap analysis between existing business processes and system capabilities.
* Define functional and non-functional requirements.
* Prepare and validate user stories and acceptance criteria.
1. System Design and Configuration
* Work with consultants to understand system configuration options.
* Translate business requirements into technical specifications.
* Design workflows, data mappings, and system integrations in line with system features.
1. Integration Planning
* Define integration points between new and existing systems (e.g., CRM, ERP, policy administration, financial systems).
* Work with developers and system technical teams to ensure seamless API or file-based integrations.
* Design data migration strategies, including data cleansing and validation rules.
1. Stakeholder Engagement
* Act as the main point of contact for stakeholders during the implementation process.
* Provide regular updates and manage expectations through structured communication.
* Organize workshops, training sessions, and user acceptance testing (UAT).
1. Testing and Validation
* Develop and execute test plans to validate system functionality and integrations.
* Facilitate UAT by creating test scripts and managing feedback loops.
* Track and resolve issues discovered during testing.
1. Change Management
* Identify potential impacts of implementation on business operations.
* Develop training materials and deliver training sessions to end-users.
* Support post-implementation activities, including hypercare and feedback collection.
1. Documentation and Reporting
* Maintain detailed documentation, including functional specifications, process flows, and project plans.
* Create reports and dashboards to track implementation progress.
* Provide lessons learned and project closure documentation.
Required Skills and Experience
Technical Skills
* Strong understanding of insurance/finance software systems.
* Experience with system integrations, including APIs, ETL tools, and middleware.
* Knowledge of SQL and data modeling for querying and analyzing data.
* Familiarity with insurance processes (e.g., underwriting, claims management, policy administration) is a plus.
Analytical Skills
* Proficient in business process modeling (BPMN, flowcharts).
* Expertise in requirements elicitation techniques (interviews, workshops, JAD sessions).
* Ability to translate business needs into technical solutions.
Project Management
* Experience with Agile and Waterfall project methodologies.
* Competency in project management tools (e.g., JIRA, Trello, MS Project).
* Proven ability to manage timelines, risks, and deliverables.
Educational Qualifications
* Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related fields.
* Certifications in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, PRINCE2) are advantageous.
#J-18808-Ljbffr