Job Overview
To ensure exceptional guest experiences, we are seeking a seasoned hospitality professional to lead our food and beverage team.
This key role involves overseeing the delivery of outstanding service standards, managing daily operations, and fostering a culture of excellence among colleagues.
Key Responsibilities
* Ensure compliance with licensing laws and regulations at all times.
* Supervise, train, and develop food and beverage colleagues to enhance their skills and knowledge.
* Collaborate with departmental managers to achieve sales targets and optimize operational efficiency.
* Build strong relationships with suppliers to secure timely supply of food and beverage stocks.
* Coach team members to maximize sales opportunities and drive revenue growth.
Core Accountabilities
* Promote hotel facilities and services to guests and colleagues alike.
* Work closely with management teams to drive business results and maintain high hotel inspection scores.
* Uphold the highest standards of quality, safety, and hygiene in food and beverage areas.
* Maintain open communication channels with colleagues and stakeholders to ensure seamless collaboration.
* Foster a positive work environment that encourages colleague morale, pride, and commitment.
The Heritage Core Values
Our company's core values serve as the foundation for our people-focused culture. These five pillars guide our leadership approach and set the stage for employee growth and success:
* Think about the guest – put their needs first.
* Be respectful – treat others with dignity and respect.
* Work as one – collaborate towards common goals.
* Be the best – strive for excellence in everything we do.
* Own it and deliver it – take ownership and make it happen.