Customer Experience Leadership Role
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Job Description
This leadership position is critical in delivering high-quality customer experiences across the support lifecycle. As a member of the Customer Engineering management team, you will provide strategic guidance to technical support teams, ensuring consistently excellent service delivery.
Main Responsibilities:
* Share thought leadership in strategy, vision, and core values
* Communicate team objectives, service improvement initiatives, and structural changes
* Take ownership of direct people management activities
* Role model key behaviours to ensure high-quality customer experience
* Use performance data to drive customer satisfaction and employee development
Required Skills and Qualifications
Business Acumen
You will need a high-quality business sense, understanding the balance between customer needs and Adobe's business objectives. Strong problem-solving skills and forward-thinking are essential.
Influential Leader
A proven track record of working with virtual teams, influencing, and leading across a large global company. Effective communication with Director-level partners is required.
Strong Communicator
Highly articulate, presenting plans and ideas compellingly. Passion, energy, and enthusiasm are necessary for success.
Operational Support Experience
Leading a software or SaaS-based technical support team, with creative problem-solving skills and passion for customer success. Experience in case deflection strategies, AI-led tools, and innovation is beneficial.
Benefits
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey at Adobe. You will be immersed in an exceptional work environment and surrounded by colleagues committed to helping each other grow through ongoing feedback.
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