Reservations Agent
Ensure all reservation queries are dealt with in a professional and friendly manner. A warm and charismatic person who enjoys chatting with guests is essential for this role, as selling rooms is a key part of the responsibilities.
Duties within the role
1. Deal with all incoming reservations via phone, email, and web in a professional and friendly manner, ensuring all queries are responded to within agreed timelines.
2. Maintain a friendly telephone manner to handle all incoming calls, understanding the importance of selling rooms, upselling upgrades, and food and beverage options at the hotel.
We offer great team benefits including:
* Complimentary gym membership
* Free tea/coffee while on duty from Shoda cafe
* Discounts on hotel and beauty salon treatments
* Complimentary daily meals and snacks in the canteen
* Staff canteen, changing room, shower facilities
* Internal and external training provided
* Competitive salary based on experience
* Flexibility
* Complimentary parking (*T&Cs apply)
Skills:
Phone Skills, Administration, Customer Service
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