Customer Experience Leader
Woodie's is the leading DIY, Home & Garden retailer in Ireland with a strong presence nationwide and online. We are proud to be recognised as one of Ireland's top retailers for employee engagement and diversity.
We are seeking an experienced leader to drive growth and development across our teams and brand in Bray.
Key Responsibilities:
* To deliver exceptional customer service and actively mentor and motivate store colleagues.
* Effectively communicate business goals and objectives to team members.
* IDentify commercial opportunities in your local area.
* Manage cash and stock control efficiently.
* Support the management team in optimising payroll and headcount budgets.
* Assist with recruitment of store colleagues when required.
* AUTHORISE and handle refunds and exchanges.
* Oversee the performance of store colleagues.
* Conduct Performance Appraisals and support talent and succession planning for the team.
Main Objectives:
* Create a phenomenal shopping experience for all customers.
Benefits:
* Full time contract (39 hours per week)
* Working week 5 out of 7 days; every second weekend and bank holiday required.
* Competitive salary based on experience.
Further Information:
* Company pension scheme for all employees.
* Colleague discount up to 35% off in-store purchases.
* Maternity leave: up to 20 weeks paid maternity leave.
* Paternity leave: up to 2 weeks paid paternity leave.
* Fertility leave: up to 5 days paid per year.
* Cycle to work & Tax-Saver Schemes.
* Discounted health insurance.
* Bonus Scheme.
* Sick Pay Scheme.
* Parental leave.
* Flexible Annual Leave: purchase up to 2 weeks additional leave per year.
* Paid Charity Leave: make a positive impact with two paid days for charity work.
* Service Days: increased annual leave entitlements linked to service.
* Flexiwage: choose how you budget & manage your pay frequency.
* Savings Club.
* Wellness initiatives.
We value diversity at Woodie's and do not discriminate based on any factors. Please contact us to request reasonable accommodation if needed.