Store Manager
Key Responsibilities:
* Overall performance and running of the store including sales revenue management, customer satisfaction improvement, operational efficiency enhancements, employee development and customer relations growth.
* Delivering on all agreed Key Performance Indicators (KPIs) for the store by implementing efficient processes, optimizing workflows, minimizing costs and driving business growth through strategic planning and leadership.
* Maintaining a culture of excellent customer service across all levels of interaction ensuring exceptional experience is delivered consistently to drive customer loyalty and retention.
* Planning and prioritizing workloads and delegating tasks accordingly to ensure seamless execution of objectives, effective time management, and high productivity levels among team members.
* Recruitment, scheduling and managing performance of team members focusing on talent development, diversity and inclusion, succession planning, career growth opportunities and engaging with employees through regular feedback and coaching sessions.
* Driving a culture of continuous improvement amongst the team through innovation, creativity and risk-taking behaviors encouraging open communication, transparency and accountability within the organization.
* Ensuring high store standards of cleanliness, merchandising and compliance with health & safety regulations in accordance with company policies and industry best practices.
* Effective merchandising and display of product offerings aligned with market trends, customer preferences and business goals to maximize sales revenue and minimize waste.
Requirements:
* Strong communication, interpersonal and collaboration skills for building strong relationships with customers, employees and stakeholders promoting teamwork, empathy, active listening, conflict resolution and negotiation techniques.
* Possession of passion for delivering excellent customer experiences fostering a customer-centric mindset, identifying customer needs and preferences, and creating memorable experiences that drive customer loyalty and advocacy.
* Strong organizational, problem-solving and analytical skills for making informed decisions, resolving complex issues, managing competing priorities, leveraging technology and automating processes to enhance efficiency and productivity.
* Able to multi-task, prioritize tasks effectively, manage stress, and work under pressure maintaining composure, flexibility, and adaptability in dynamic environments.
* Desire to work as part of a cohesive team generating fresh and innovative ideas, sharing knowledge, expertise and experiences, learning from mistakes, and continuously improving processes and practices.
* Effective leadership and ability to motivate others inspiring trust, confidence, and commitment from team members, empowering them to take ownership, grow professionally and achieve their full potential.
* Positive attitude and willingness to learn and improve staying up-to-date with industry trends, regulatory requirements, and best practices, embracing change, adapting quickly to new situations and challenges.
Benefits:
* Competitive Salary package.
* Extremely attractive bonus scheme providing additional financial rewards and incentives for outstanding performance and achievements.
* Career progression opportunities available for ambitious individuals who are eager to grow professionally and advance their careers within the company.