Deputy General Manager Job Description
We are seeking a passionate hospitality professional to take on the role of Deputy General Manager at Clifden Station House Hotel in beautiful Connemara. This is an exciting opportunity for someone looking to advance their career and make a real impact in the industry.
About the Role
As Deputy General Manager, you will report directly to the General Manager and be responsible for overseeing the day-to-day operations of the hotel. This includes leading a dedicated team, ensuring exceptional guest experiences, and maintaining high standards of service across all departments.
Key Responsibilities
* Guest Experience:
o Prepare for arrivals, review reservations, and note preferences or special requests.
o Welcome guests warmly, creating a sense of hospitality during check-in and throughout their stay.
o Act as a visible point of contact, ensuring guests feel valued and addressing any queries or complaints professionally.
* Team Leadership:
o Lead and liaise with department heads to maintain high standards of service.
o Motivate and engage staff to deliver memorable customer experiences.
o Support the F&B team during busy periods to ensure exceptional service.
* Operations Management:
o Coordinate training and development programs for staff, ensuring continuous improvement.
o Enforce grooming and uniform policies and implement disciplinary procedures when necessary.
o Promote cross-selling and up-selling opportunities across all hotel departments.
* Acting General Manager Duties:
o Assume responsibility for all hotel departments during the General Manager's absence, ensuring seamless operations.
What We're Looking For
We are seeking an individual with proven experience in a managerial role within the hospitality industry. The ideal candidate will have a passion for delivering exceptional guest experiences, strong leadership and communication skills, and knowledge of the local Connemara area.
What We Offer
We offer a competitive salary and benefits package, including a supportive and dynamic team environment, career growth and development opportunities, company pension, life assurance benefit, onsite gym membership, and relocation assistance.
Why Join Us?
Clifden Station House Hotel is a unique and charming destination that offers the perfect blend of traditional Irish hospitality and modern amenities. We are committed to providing exceptional service and creating unforgettable experiences for our guests.