We're looking for an experienced Store Operations Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you'll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance. This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor. You'll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers. Responsibilities: Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed Assign roles and responsibilities based on individual team members' strengths and experience, supporting efficient daily operations Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests Skills and Experience: A minimum of 5 years' experience managing teams of 10 or more in a retail environment Proven ability to lead, motivate, and develop high-performing teams Strong commercial understanding with a track record in analysing sales and improving store performance Experienced in rota planning and long-term resource management Clear ability to deliver exceptional customer service across the entire team Confident in making independent decisions in a fast-paced, customer-driven environment Familiarity with Planograms, including interpretation and implementation Excellent communication and interpersonal skills Skills: Management Retail Team building Benefits: Benefits Included