Overview Job Title: Live Chat Customer Service Specialist Location: Dublin (Office-Based) Job Type: Permanent, Full-time (40 hours/week) Working hours: All candidates need to be flexible and able to work anytime between the following hours :- Monday-Sunday 10pm - 6am Salary: €***** per hour (€33,280 base) - plus shift uplift Are your fingers a blur on the keyboard?
Can you make a customer smile using just text?
Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands.
We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office.
If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you.
(Start date 15th May ****)
What You Will Be Doing: Forget the traditional call centre script.
As our Live Chat Specialist, you are the digital face of our brand.
Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses.
First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot.
Digital Empathy: Support all customers, including vulnerable individuals, with patience, warmth, and the perfect written tone.
System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly.
(Please note: While this role is highly chat-focused, occasional phone or email support may be required!)
What We Are Looking For: Experience: 2–3 years in customer service.
Strong webchat/live chat experience is a massive plus, but phone and email experience counts too!
Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here).
Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets.
Flexibility: You must be available to work 40 hours per week on rotational shifts between Monday – Sunday, 22:00pm – *****am What We Offer You: Great Earning Potential: €16/hr base.
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