Lock Doctor are Ireland's largest locksmiths, providing 24 hour call out services to domestic, commercial and auto customers through our fleet of specialist mobile technicians and retail shops.
We require an experienced Operations Assistant to join our team in Limerick.
The role will involve working with the Operations Manager to deliver a smooth and efficient service that exceeds expectations and the needs of our customers through our technicians, fleet of specialist vehicles and retail stores.
The successful candidate will have a passion for customer service and a proven track record in service delivery, be ambitious and highly motivated.
Responsibilities
Provide top class customer service
Responsible for rapid service delivery, lead generation and planning of daily operations
Ensure service, operational and financial targets are being achieved
Performance reporting - Customer service team and mobile technicians
Deal with escalated customer requirements as an urgent priority
Contribute in daily review meetings to ensure all requests are assigned and updated throughout the process
Manage mobile technicians and ensure everyone is fully equipped to deal with all service requirements
Promote products and services to enhance turnover
Review results; implement system improvements, policies, and procedures
Report to Operations Manager and senior management
Essential Requirements
Track record in working with a team within a customer focused environment
Motivated positive attitude
Ability to manage multiple priorities and tasks; proven strong organization and project management skills in a fast-paced environment
Strong IT skills
Excellent communication skills both written and oral
Excellent attention to detail
Flexible, confident and can do attitude
Must be willing to work flexible hours
Desirable Requirements
Fleet management
Track record in driving change and removing hurdles in fast paced environment
Job Type: Full-time
Pay: From €35,****** per year
Ability to commute/relocate:
Ashbourne Business Park, Dock Road, CO.
Limerick: reliably commute or plan to relocate before starting work (preferred)
Education:
Advanced/Higher Certificate (preferred)
Experience:
Operations: 3 years (preferred)
Language:
English (required)
Work Location: In person