Duties and Responsibilities of the Role: Provide strategic and operational leadership for the Housekeeping Department across all estate outlets and amenities. Ensure full compliance with Brand Standards at all times. Drive the property forward by continually reviewing and enhancing housekeeping standards, service delivery, and guest experience in line with emerging luxury trends and innovations. Ensure the highest five-star standards of cleanliness, hygiene, and presentation are consistently maintained throughout all guest rooms, public areas, estate facilities, and back-of-house spaces. Develop, implement, and manage departmental SOPs that reflect guidelines and luxury service excellence. Lead, motivate, and develop the Housekeeping management team and colleagues to deliver exceptional service and operational excellence. Plan and manage departmental budgets, ensuring strong cost control while maintaining uncompromising quality. Monitor inventory levels and oversee procurement of housekeeping supplies, linen, and equipment for the entire property. Stay informed of industry trends, sustainability practices, and technological advancements within luxury housekeeping operations, implementing improvements where appropriate. Collaborate closely with Front Office, Engineering, Laundry, Spa, Golf, Food & Beverage, and Operations teams to ensure a seamless guest experience across all outlets and amenities. Ensure effective workforce planning including recruitment, training, scheduling, performance management, and succession planning. Conduct regular inspections, audits, and assessments to ensure readiness and continuous compliance. Drive continuous improvement initiatives to enhance productivity, sustainability, and guest satisfaction. Manage and respond to guest feedback and complaints related to housekeeping promptly and professionally, using insights to improve service standards. Prepare and analyse departmental reports, KPIs, and performance metrics to drive operational excellence. Support openings, refurbishments, and special projects across both properties and estate facilities as required. Attend weekly executive meetings and contribute to overall hotel and property-wide strategy and planning. Maintain strict confidentiality in line with company GDPR policies and confidentiality agreements. Skills: Hospitality Housekeeping Organisation