Technical Support / Field Engineer
Location:
Santry, Dublin 9 (Office & Field Based)
About the Role
We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities
* Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
* Deliver excellent customer service, offering the best solutions available.
* Support customers and installers with technical advice and guidance.
* Act as a professional representative of the company and its brand.
* Liaise with Quality Control and Design teams, providing valuable product feedback.
* Deliver product training sessions to industry professionals, covering installation and troubleshooting.
* Work collaboratively across sales, technical sales, design, and quality teams.
* Maintain a positive, professional image of the company at all times.
Skills & Experience
* Fully qualified plumber with a minimum of 3 years' experience.
* Previous Service Engineer or technical support experience an advantage but not essential.
* RGI and/or F-Gas certification desirable but not required.
* Full clean driving licence.
* Safe Pass (training can be arranged if not already held).
* Strong communication skills with the ability to work well in a team.
* Punctual, proactive, and confident in decision making.
* Basic IT skills beneficial but not essential.
* A strong willingness to learn about products, systems, and customer needs.
What's on Offer
* Competitive salary (€48,000 – €55,000 DOE)
* Fully expensed company vehicle, smartphone, and tools
* Contributory pension scheme
* Further education support
* Employee Assistance Programme
* Attractive annual leave package
* Hybrid role combining field work and office-based support from Santry