Job Purpose
The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. It protects and pleases customers by ensuring the supply of the highest quality product and works closely with production to maintain and improve quality systems.
Key Responsibilities – Quality
* Support the Cluster Manager and site Leadership team in quality governance.
* Lead and support meetings as required and provide information and analysis to support the business in understanding KPIs and decision‑making.
* Review the quality system as appropriate to ensure full compliance with customer and company best‑practice guidelines and maximise effectiveness of production.
* Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees to improve knowledge and skills in quality improvement.
* Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business.
* Establish and develop professional working relationships with customers, providing a technical service and reference point as required.
* Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non‑conformances with production teams; manage corrective and preventive problems to ensure quality standards are maintained.
* Facilitate customer‑facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities.
* Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality.
* Promote a total quality philosophy at all levels, developing a culture of right‑first‑time and continuous improvement.
* Develop an Integrated Quality Management System including quality, environment and health and safety.
Key Responsibilities – Business Improvement
* Lead improvements to enhance the quality system and ensure optimum processes to meet customer specifications while maximising production.
* Review amendments to standards and ensure compliance with accreditation bodies.
* Support the introduction of new equipment on site and validation processes to meet safety and customer expectations.
* Take on other projects and responsibilities as required.
* Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site.
Key Responsibilities – Other
* Produce data and present reports for site, customers and corporate as required.
* Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these.
* Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies.
* Deliver GMP, Quality and FSC training to all employees as required.
* Take on other projects and responsibilities as required.
Qualifications
* Minimum 5 years’ experience in a Quality role at a senior or management level.
* Working and audit knowledge relevant to accredited standards.
* Experience in a manufacturing/production environment ideally with experience and knowledge of industry standards and guidelines.
* Demonstrable experience of leading change and implementing continuous improvement processes.
* Supervisory experience.
* Demonstrable experience of validating new equipment and processes.
* Knowledge of Good Manufacturing Practices (GMP).
* Project management and problem‑solving skills such as Six Sigma or another recognised business improvement technique.
* Root cause analysis and problem‑solving techniques.
* Customer relations skills.
* Skilled in information handling, analysis, and presentation.
* Competent in using Microsoft Office packages.
Behaviours
* Analytical thinking.
* Self‑control.
* Tenacity.
* Rational persuasion.
* Efficiency‑focused.
* Concern for standards and results‑focused.
* Communication/briefing skills.
* Negotiation/consultation skills.
* Commercial awareness.
Core Competencies – People Management
* Leadership & vision – ability to inspire a team with a clear vision.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Quality Assurance
Industries: Packaging and Containers Manufacturing
Location: Dublin, County Dublin, Ireland
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