Job Title: Technology Manager, CRM (EMEA) – DePuy SynthesLocation: Ringaskiddy, Cork, Ireland or Leeds, United KingdomJob Function: Technology Product & Platform ManagementJob Sub Function: Technical Product ManagementJob Category: People LeaderRole OverviewThis role owns the end‑to‑end management, deployment and support enabling sales effectiveness, customer engagement, and data‑driven decision‑making for our selling organization. The Manager partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high‑impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.Key ResponsibilitiesAct as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs and aligning with global IT and business strategies.Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing and customer operations.Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.Ensure CRM solutions align to global standards and comply with data privacy, security, and regulatory requirements, including customer data governance standards.Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.Manage vendor and system integrator relationships supporting CRM platforms and integrations.Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.QualificationsEducation: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required). Master’s degree (MBA or equivalent) (preferred).Experience: 6–8 years in IT product management, technology product ownership, or commercial technology delivery; hands‑on experience with enterprise CRM platforms (e.g., Salesforce); strong understanding of commercial business processes, including sales operations and customer lifecycle management; demonstrated ability to translate business needs into product roadmaps and delivery plans; experience leading cross‑functional teams using agile or hybrid delivery methodologies; strong stakeholder management and leadership skills in a matrixed environment.Preferred Experience: supporting medical device, life sciences, or other regulated commercial environments; knowledge of data privacy, compliance, and customer data governance; experience managing external vendors and system integrators; exposure to advanced CRM capabilities such as analytics, AI‑enabled insights, or omnichannel engagement.Language: English (required); additional European languages are an advantage.Travel: Up to 15%, primarily domestic.Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).Benefits & CompensationBase pay range: €70,100 – €121,210.Annual bonus with target (% of pay) and sales commissions.Vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement, financial, physical and mental health programs.Service‑anniversary and recognition awards.Participation in various insurance plans for employees and eligible dependents (subject to plan terms).Legal & EquityJohnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. Johnson & Johnson is committed to providing an inclusive interview process. Contact us to request accommodations if you have a disability.
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