Overview
Join to apply for the Operations Manager role at Staycity Group.
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring an Operations Manager to help shape the Staycity guest journey.
Benefits
* Paid family leave (>1 year of service)
* Flexible working patterns
* Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, your family and friends
* Refer and earn scheme - earn up to £/€550
* Cycle to work scheme - to support a healthy lifestyle and our planet
* Education Support to help you foster new skills
* Volunteer days: 2 paid volunteer days per year
* Support for you and your family when you need it with our Employee Assistance Program (EAP)
Requirements
* 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
* Local market knowledge is preferred
* Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands
What you can do for us
* Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales
* Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
* Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
* Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team
* Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function
* Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible
* Manage and motivate a team of direct reports on a daily basis
* Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Hospitality
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