Enterprise Success Manager Role Overview
The Strategic Accounts team services our highest-paying and most complex customers. As an Enterprise Success Manager, you will work with corporate/enterprise-sized businesses to drive product adoption, remove roadblocks, proactively manage risk, and identify opportunities for new products and services within your portfolio.
Key Responsibilities:
* Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
* Build and foster deep relationships at all levels of the customer organisation, ensuring alignment with their business goals and use cases and develop long-term partnerships.
* Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI.
Requirements:
* Experience working with large organizations (200+ employees).
* Experience managing a minimum of $8-10M in annual revenue.
* A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management.