About Us
Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citron, Suzuki, Peugeot, Opel, Leapmotor and DS Automobiles.
With 8 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.
As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our dealership in
Swords
We are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence.
About The Role
As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers expectations are always met.
Providing you with the skills and knowledge to deliver outstanding service is our goal.
Role Responsibilities
* Be the first and last point of contact with service customers
* Take customer bookings and scheduling services and repairs
* Communicate the customers work and faults to the vehicle technicians
* Handle customer complaints
* Advice and guidance for vehicle care and warranty retention and warranty claims
* Sales/advice for accessories and modifications
* Collate information for CSI
* Take orders from customers both face to face and over the phone
* Maintain an ordered stock room and find parts from stock
* Raise invoices
* Liaise with other members of staff
* Advise on accessories and modifications
* Warranty claims and returns
What We Are Looking For
* Keen Interest to join the motor industry
* Excellent customer service skills, professional appearance and work ethic
* IT Literate including Microsoft Office suite
* Self-motivating and able to manage own workload
* Highly organised and focused
* Excellent numerical skills
* Full driving licence
What We Offer In Return
* Work Schedule: Monday - Friday
* Competitive Salary
* Bonus Scheme
* Company Pension Scheme
* 21 Days Holiday
* Bike-to-Work scheme
* Employee Assistance Program
* In-house, manufacturer & professional qualifications
* Referral program
* A clean and safe working environment
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Skills
Aftersales Customer follow up Advising customers
Benefits
Performance Bonus Pension Fund