Your newpany
You will be joining a well respected housing providermitted to creating safe, well managed and thrivingmunities. The organisation delivers a wide range of housing services, ensuring customers receive a positive experience, high quality neighbourhood management, and a responsive, customer focused approach.
You will work with a supportive team of housing professionals dedicated to improving estates, strengtheningmunities and ensuringpliance with all relevant housing standards and legislation. The organisation promotes innovation, partnership working and continuous improvement to achieve the best oues for residents.
Your new role
You will take responsibility for delivering a high quality tenancy and estate management service across a designated patch. You will carry out regular estate inspections, address issues such as tenancy breaches, environmental concerns and health and safety matters, and build strong relationships with customers to support vibrant and safe neighbourhoods. Your work will involve managing a caseload of tenancies, supporting customers through visits and reviews, and taking appropriate action where tenancy agreements are not being adhered to.
You will also support customers through the lettings journey, conducting viewings, sign ups and ensuring new tenants fully understand their responsibilities. As part of a multi‑agency approach, you will collaborate closely with internal teams and external partners such asmunity safety groups, local services and contractors to resolve issues effectively and ensure customers receive joined up support.
The role is proactive and outward facing, requiring you to engage with localmunities, coordinate improvement initiatives and participate in estate based meetings and projects. You will be expected to maintain accurate records, prepare reports, andmunicate effectively with a wide range of stakeholders. No two days will be the same — you'll move between estates, homes,munity meetings and office based responsibilities, playing a key part in enhancing the neighbourhood experience for all customers.
What you'll need to succeed
To be considered for this role, you will need:
1. Experience working with customers to resolveplex issues.
2. Strongmunication skills across multiple channels and the ability to build positive relationships.
3. Knowledge of tenancy management, housing‑related legislation and best practice (desirable).
4. Ability to manage a busy workload, meet deadlines and work independently.
5. Experience working with people from diverse backgrounds.
6. Good IT skills, including Microsoft Office, and the ability to write and present reports.
7. Full UK driving licence and access to your own vehicle.
What you'll get in return
You'll join a supportive organisation that values professional development and encourages innovation. In return, you can expect:
8. You will be paid apetitive hourly rate between £22 - £26 per hour + mileage.
9. Supportive management and collaborative team culture.
10. Flexible working within service needs.
11. Remote working with regular travel across Lincolnshire patch.
12. Involvement inmunity focused projects.
13. A role where you can make a meaningful impact on neighbourhoods and residents' lives.