Job Description
Location: Mount Wolseley Hotel, Mountwolseley, Tullow
A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Night Porter!
About Mount Wolseley
Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City. The Mount Wolseley Luxury 4* Golf & Spa Resort Hotel offers an exquisite location for both business and leisure. It features an 18-Hole Championship Golf Course, a Sanctuary Spa, and Leisure Club Facilities including a 20m Indoor Pool. The hotel provides luxury accommodation with a chic interior, ultra-modern amenities, and impeccable service.
Responsibilities
* Ensure the smooth operation of the hotel during night shifts, adhering to departmental and hotel standards.
* Provide high-quality service to guests at all times.
* Perform duties in compliance with statutory health and safety requirements.
* Handle guest queries promptly and efficiently.
* Take and record wake-up calls, ensuring timely execution.
* Manage guest requests related to room allocation, including VIPs.
* Follow up with guests post-check-in to ensure satisfaction.
* Handle cash and billing in accordance with hotel policies.
* Liaise with housekeeping to meet guest requests.
* Participate in upselling higher-rated rooms and suites.
* Answer phones, transfer calls, and take messages as per standards.
* Set up and clean meeting rooms as needed.
* Maintain cleanliness of all public areas, including toilets and exterior gardens.
* Assist the porter team with guest requests and information.
* Keep work areas clean and organized.
* Provide shift handovers and ensure operational continuity.
* Manage guest check-outs, ensuring proper procedures are followed.
* Maximize occupancy and revenue through effective shift management.
* Assist in implementing financial controls and compile reports as required.
* Ensure all interfaces and systems are operational.
* Post charges for services such as newspapers, room service, and bar.
* Follow banking procedures consistently.
Requirements
Skills and Experience:
* Ability to deliver warm, friendly, and efficient service.
* Passion for hotel operations and guest interaction.
* Standards-driven and detail-oriented.
* Excellent communication skills.
* Exceptional customer service with a focus on continuous improvement.
* Ability to work under pressure while maintaining service quality.
* Confidence working independently and as part of a team.
Perks and Benefits
* Competitive hourly wage
* PRSA pension scheme
* Opportunities for career progression within Windward Group
* Employee Assistance and Wellness Programmes
* Complimentary high-quality meals during shifts
* Free barista-style coffee
* Discounted room and dining rates in Windward hotels for staff and friends/family
* Refer-a-friend scheme
* Training and development programs
* Recognition schemes including Employee of the Month and long service awards
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management, a team of experienced hotel operators and investors overseeing a portfolio of approximately 2,000 keys across Ireland. Founded in 2007, Windward specializes in hotel management, focusing on delivering exceptional guest experiences and operational excellence.
Company Culture
Windward Management values respect, collaboration, and excellence. The company encourages innovation, professional growth, and work-life balance, fostering an inclusive environment where employees can thrive and contribute meaningfully.
Application Details
Skills Needed:
Relevant skills include excellent customer service, communication, and operational knowledge.
About The Company: Since 2007, Windward Management has built a reputation for excellence in hotel management, providing tailored solutions for hotel owners with a focus on innovation, growth, and employee development.
Company Culture: A supportive, inclusive workplace that emphasizes respect, collaboration, and professional development.
Closing Date: Tuesday 3rd June 2025
Contract Type: Part-time
Salary: Based on Experience
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