LOCATION: DUBLIN CITY CENTRE.
JOB TYPE: FULL TIME, IN-OFFICE.
ABOUT CLUB TRAVEL LTD:
Club Travel Ltd is a leading travel and leisure company headquartered in Dublin City centre. With a dynamic and innovative approach to the industry, we are committed to delivering exceptional experiences to our customers. We are currently seeking a highly motivated and skilled IT Support Engineer to join our IT team.
JOB OVERVIEW:
As an IT Support Engineer at Club Travel Ltd, you will perform 1st and 2nd Level IT Support for all our staff. We have a mix of staff both working on premises and remotely. The ideal candidate will have a minimum of 2 years of experience in a similar role.
The position is based in our Dublin City centre office and is a full-time role based in the Club Travel offices.
KEY RESPONSIBILITIES:
TECHNICAL SUPPORT & TROUBLESHOOTING:
* Provide 1st and 2nd line IT Support to employees using Jira Service Desk.
* Troubleshoot and support travel industry-specific systems and applications.
* Install, configure, and maintain company devices, including desktops, laptops.
SYSTEM & NETWORK ADMINISTRATION:
* Manage user accounts, email configurations, and IT access controls.
* Ensure stable network connectivity and troubleshoot internet or system outages.
* Follow Escalation Processes and Procedures.
* Support and maintain office printers and all other IT Hardware.
SOFTWARE & APPLICATION SUPPORT:
* Provide support for Microsoft Office and other business applications.
* Liaise with IT Service Providers.
* Manage the Company IT Equipment Asset Register
SECURITY & DATA MANAGEMENT:
* Ensure compliance with IT security policies and best practices.
* Perform Daily Checks on Backups and other IT Systems.
* Monitor Vulnerabilities and escalate potential risks.
USER TRAINING & DOCUMENTATION
Maintain IT Documentation, including troubleshooting guides and system configurations.
REQUIREMENTS:
* Minimum 2 years of IT support experience.
* Proficiency in Microsoft Office, Windows Operating Systems and basic networking.
* Experience with Microsoft365, Active Directory, DNS and DHCP.
* Excellent troubleshooting and problem-solving skills.
* Strong communication and interpersonal skills to assist non-technical users.
* Ability to work independently and prioritise tasks in a fast-paced environment.
* Fluent English is a must.
PREFFERED:
* Experience with Linux (Ubuntu) advantageous.
* Experience with Firewalls and Switches.
* Knowledge of Azure Cloud Services and Remote IT Support Tools.
IT certifications would be advantageous.
Candidates must be eligible to work full time in Ireland (9.00am to 5.30pm) Monday – Friday and in the case of visa holders, the visa must be valid for at least 24 months.
We do not require the help of recruiting agencies and any contact will be ignored.
If you wish to apply please attach a short cover letter detailing why you believe you would be a great fit for this job and relevant experience and your current visa status.
Email a cover letter and a copy of your CV to