At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
General Information
Location: DublinAvailable for VISA Sponsorship: YesBusiness Area: PlatformsContract Type: Full Time - Permanent
Key Responsibilities
We are seeking a seasoned Programme Delivery Lead with a proven track record in delivering multi‑channel solutions across customer and mobile systems in a financial services context. The ideal candidate will be at a Director level and will be responsible for the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.
Leading the end‑to‑end delivery of complex multi‑channel technology solutions, from requirements gathering and solution design to development, testing, deployment, and post‑launch support.
Leading the interaction with senior client stakeholders, to resolve important questions and challenges regarding the solution design, plan and budget of a complex customer channels technology transformation.
Leading diverse experts working across various teams, including business stakeholders, workstream leads, system and functional experts, technical architects, developers and others to define and manage project scope, goals, and deliverables.
Developing and maintaining detailed project plans, including resource allocation, timelines, and budget tracking.
Serving as the main point of contact for project status, risk management, and issue resolution. Representing and explaining project progress to the most senior client stakeholders.
Ensuring the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
Providing leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.
Skills And Attributes For Success
To qualify for the role, you must have:
Bachelor’s or master’s degree in computer science, Information Technology, Business Administration, or a related field.
Minimum of 12 years of experience in technology delivery, with at least 5 years in a leadership role managing multi‑channel solution projects with a blue‑chip consulting firm.
Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
Experience operating in a fast paced, multi‑vendor environment.
Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
Excellent problem‑solving, analytical, and decision‑making abilities.
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Stakeholder Management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs.
Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
Experience with budget management and resource allocation in a project context.
Knowledge of data privacy and compliance requirements relevant to multi‑channel solutions.
Domain Areas
Banking and Insurance channels
Customer retail apps in banking or insurance
Digital platforms and CRM
Banking
Insurance and healthcare
Products
React framework and similar for retail applications
Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
HubSpot CRM
Content management solutions
Tealium / other customer data platforms
Tools Experience
MS Office, Visio, Project
Jira, Confluence
SQL, XML
Collaboration and Design tools
Ideal Additional Experience
Ability to deal with ambiguity and uncertainty
Conducting Workshops and interviews
What We Look For
Someone who is passionate about reaching their full potential and excelling in their career.
Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day‑to‑day working life.
Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness.
What Working At EY Offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well‑being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that’s right for you.
Additional Benefits
Pension
Discounted Health Insurance
Web Doctor – Free unlimited online GP Consultations for you and your family.
Purchase of additional annual leave.
Hybrid Working.
Free Gym Membership.
Travel Pass.
Maternity & Paternity Leave.
Bike to Work Scheme.
Recognition Awards.
Cash incentives for Referrals.
Work Mobile.
Tech MBA paid by EY.
Wellness rooms available in some offices.
Career Progression
When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are – success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we are using the finance products, expertise, and systems we have developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest‑performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Apply
Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability‑related adjustments or accommodations you may need.
IMPORTANT
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
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