The RoleWere seeking a dynamic, hospitality-minded professional to design and execute an engaging calendar of events and activities for our residents. As the Resident Experience & Events Coordinator, youll be the face of our building communityfostering connections, ensuring top-tier service, and leveraging customer-service platforms (e.g., Zendesk) to deliver seamless support.Key ResponsibilitiesWork closely with Building Management, Maintenance, Concierge, and Marketing teams to coordinate services and promotionsSupport leasing team by offering building tours, highlighting community events, and helping to onboard new residentsConfigure and manage event-related workflows in customer-service/CRM systems (e.g., ticketing, automation, reporting)Generate regular reports on ticket volume, response times, event ROI, and resident satisfactionRecommend and implement process improvements to streamline resident-facing servicesServe as first point of contact for resident inquiries related to events, amenities, and building servicesTriage and resolve support tickets through Zendesk (or similar customer-service platforms)including logging issues, escalating to maintenance or management, and ensuring timely resolutionMaintain accurate records of resident requests, event attendance, and satisfaction surveysDevelop and distribute monthly event calendars, newsletters, and community updatesMaintain active outreach via email, building portal, and in-building signageSolicit resident feedback and track participation trends to continually refine offeringsDesign, organize, and execute on-site events (e.g., social mixers, fitness classes, holiday celebrations, workshops)Source and manage relationships with vendors, entertainers, and guest speakersOversee event budgets, logistics, set-up/tear-down, registration, and post-event follow-upExperience & QualificationsHospitality & Customer Service: Minimum 23 years in hospitality, hotel operations, residential/community services, or a similar customer-focused environmentSystems Proficiency: Hands-on experience with Zendesk or equivalent ticketing/CRM systems; comfortable learning new software tools quicklyEvent Management: Proven track record planning, budgeting, and delivering both large-scale and intimate community eventsCommunication Skills: Excellent verbal and written communication, with the ability to craft clear resident-facing materialsOrganisational Skills: Detail-oriented, capable of managing multiple projects and deadlines simultaneouslyTech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with digital communications (email marketing platforms, building portals, social media)Education: Bachelors degree in Hospitality Management, Business Administration, Communications, or equivalent work experience preferredAvailability: Flexibility to work occasional evenings, weekends, and holidays to support event schedulesKey CompetenciesResident-Centric Mindset: A genuine passion for creating welcoming experiences and building communityProblem Solver: Resourceful in troubleshooting issues and turning challenges into positive outcomesTeam Player: Collaborative approach, able to liaise effectively across departmentsCreative Thinker: Innovative in programming events and activities that cater to diverse resident interestsWhat We OfferCompetitive salary and performance-based bonusesBenefits package (including healthcare)Professional development opportunities in hospitality and community managementA vibrant, supportive team environment in a luxury residential settingSkillsproblem solver team player creative thinking