Role Overview
This is a critical position in our service organization, requiring strong technical expertise and excellent communication skills.
The Technical Advisor will work closely with our global network of Mixed Sales Companies (MSC) to deliver timely support to customers and plan and coordinate service and support for a full range of products and services.
Key Responsibilities
* Coordinate and support Liebherr service engineers, customers, and globally located sales companies
* Plan and coordinate service and support for full range of products and services from Liebherr Customer Service
* Deliver timely support for customers directly and indirectly through network of mixed sales companies (MSC)
* Provide on-site assistance in emergency cases
* Prepare and deliver technical reports on project/job completion
* Train clients, employees, and apprentices on-site and in-house
* Liaise with internal departments to eliminate faults and improve products
* Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities
* Develop and maintain KPI and targets
Requirements
* Third level qualification in engineering or applicable trade
* Working knowledge of MS office suite of programs
* Strong communication skills in written and spoken English
* Experience in a similar technical support role
* Knowledge of PLCs and Variable Speed Drives (VSD)
Benefits
This role offers the opportunity to work in a dynamic environment and contribute to the success of our company.
Others
The ideal candidate will have a proactive approach to problem-solving and be able to work effectively in a team environment.