Cara Credit Union,now Ireland’s 5th largest community credit union, is proud to serve its members throughout the county and be immersed in the hearts of our local communities. We believe our people are key to our success and are committed to developing our people for the continued success and growth of our business. To drive and build on this exciting growth and expansion, we are looking for dynamic individuals to join our successful team and grow with us.
We are recruiting for Member Service Representatives to join our team. Positions are full-time (37 hours per week), permanent, available throughout our branch network, including a relief cover position between Tralee/Dingle. Flexibility is a key requirement, and applicants should have access to their own transport and be open to working throughout Cara’s 6 branches. Our branches include Tralee, Killorglin, Castleisland, Ballyduff, Causeway and Dingle.
As our MSRs are the main point of contact for all existing and potential new members, they will have an excellent customer care ethos, delivering exceptional service via telephone, online and email to our members. Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement.
Skills and Competency Requirements
Ideally experience within a financial regulated, customer facing environment, APA/ QFA / CUA qualifications or equivalent desirable but not essential.
* Excellent Member/Customer Service – aligned with ethos of the credit union
* Cash Handling Experience
* Strong Team Player – flexible and adaptable
* Effective Communicator with strong interpersonal skills
* Strong IT Skills
* Good attention to detail with an understanding of compliance and regulation requirements
Benefits
* Work Life Balance
* Pension Scheme
* Employee Assistance Programme
* Training and Educational Support
* Potential for Career Progression
* Commitment to Personal Development
* Social Events
How to Apply
Interested applicants should apply with an up to date CV and Cover Letter, by close of business on Sunday, 9th November 2025.
Shortlisting may apply and candidates will be short-listed based on the information provided.
A panel of successful candidates may be formed as a result of the interviews.
Cara Credit Union Limited is proud to support an inclusive and diverse workforce.
Cara Credit Union is regulated by the Central Bank of Ireland.
Skills: QFA Customer Service Administration Cash Handling
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