DescriptionWe are looking for a talented Service Advisor - Power Generation, Plant, Automotive to join our team specialising in Service for our Service Sales department in Dublin, Ireland.This is a permanent on site position, working Monday to Friday 8.30am - 5pmIn this role, you will make an impact in the following ways:Act as the first point of contact for customers, building trust and long-term relationships.Assess customer needs quickly and accurately, ensuring timely and effective solutions.Create and manage work orders in service systems, keeping operations organised and efficient.Provide status updates to customers, reinforcing transparency and reliability.Support technicians and staff by scheduling work effectively, removing obstacles, and ensuring deadlines are met.Apply financial acumen to invoicing, record keeping, and compliance, contributing to better business decisions.Document service activities thoroughly, ensuring accurate records for warranty, compliance, and historical tracking.Elevate technical issues when needed, ensuring seamless escalation and resolution for complex customer problems.ResponsibilitiesTo be successful in this role, you will need the following:Deliver clear, professional communication across phone, email, and in-person interactions.Demonstrate strong customer focus, balancing empathy with efficiency in service delivery.Utilise diagnostic and electronic service tools to support troubleshooting and technical documentation.Ensure compliance with deadlines, warranty processes, and company standards while maintaining accuracy in all records.QualificationsEducation/ Experience:Must have service experience in automotive, power generation, or plant & machinery industries.Proven background in scheduling work, invoicing jobs, record keeping, and meeting compliance deadlines.