Eir business talent are seeking applications for a Helpdesk Engineer, this is a long-term day rate contract position located in Longford.This is a 7-day Helpdesk Service with Rota'd hours so flexibility is a must. Responsibilities:The Help Desk area is responsible for the provision of key support to operate successfully with minimal delay in answering staff queries and dealing with ICT issues.Much of the work involved depends upon the individual's ability to draw upon their own experience coupled with an innovative and creative approach to technical problem solving.Typical duties in this area include but are not limited to:Respond to telephone and email.Provide remote assistance toCreate and manage user AD.Create and manage support to bespoke and other Applications.Reset passwords.Upgrade/downgrade user's application access.Image PC/setupSmart device set-up/supportBackup/RestoreProvide remote assistance to Onsite.New user account setupAccount removal/transfer.Controlling and monitoring web access1st tier issues resolutionBreak/fix.Complete or assign 2nd level requests to relevant parties where request cannot be resolved by Help Desk group. Note on occasion requests relate to specific business issues. In these cases, the ICT Help Desk will assign such a request to the relevant business system expert group.For more information, please apply here or contact Paul Evans ) inEBT7879Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.