Overview The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization.
This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation) Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk) Ability to understand and explain complex problem in layman language Conduct Design Thinking Workshops The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.
Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business-related field (e.g., management, sales) Special credentials Experience of working with MSP and born in cloud clients preferred Experience in BPO and Contact Centre environments Experience in supporting large portfolio teams (500+) as LSDT leader Required Skills Technical