JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: BlackRock, DublinRole PurposeA highly self-motivated corporate receptionist with a passion for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.You will need to demonstrate a culture that promotes JLL's core values of Teamwork, Excellence and Ethics and Blackrock's principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.Core ResponsibilitiesWelcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell.Customer ServiceEnthusiastically welcome all visitors to BlackRock, walking them through the registration process, keeping them updated about their host/meeting, taking care of their needs during their visit and bidding them farewellEnsure all visitors are correctly registered and issued a pass as per BlackRock security standardsAlert hosts to their visitor's presence and keep visitors updated about their host's arrival timeProvide prompt and efficient service where expectations are consistently exceededTrack all visitors, including vendors, visiting employees and guests using Resource SchedulerMaintain an effective customer focus in all activitiesMeeting Room SupportProcess and manage conference room bookings and requirements, capturing all booking data in Resource Scheduler within prescribed timescalesUndertake daily checks of meeting rooms to ensure they are clean, tidy, and fully operationalAssist in conference room set-ups including furniture changes and adjustments to moveable walls (where applicable)Order and deliver catering to meeting rooms as requiredMake and deliver refreshments to meeting rooms as required Support Audio-Visual equipment for meeting rooms and provide first-line resolution or escalate requirements as necessaryOffice SupportAnswer phones in a professional manner consistent with BlackRock's global standardLiaise with BlackRock employees about all services offered at receptionEnsure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanlinessManage incoming and outgoing courier and other packages or mail as requiredProcure and distribute pantry amenity supplies and stationeryAdditional Core RequirementsWork closely with FM, Technology and wider building services teams to provide the best possible service to all clients and employeesAlways wear client approved uniform and name badge when on duty and in line with required standardsBe a proactive communicator with all key influencers within JLL, BlackRock and vendor partners Additional responsibilitiesBook taxis in line with client's policy and procedures (where applicable)Coordinate security access cards for employees and vendorsEnsure you are up to date with any required changes to reception processes or office projects that may affect reception service deliveryEnsure procedural standards manual (SOPs) are kept up to date and adhered toEnsure all security doors remain closed and escalate any security equipment not working as designedComplete all BlackRock mandatory trainings within advised deadlinesRisk ManagementSupport implementation of disaster recovery and business continuity programmesFollow established escalation procedures and incident reporting proceduresAdhere to JLL's business conduct by ensuring compliance with firm's guidelines, procedures, and strategiesRequired Skills and ExperiencePrior experience in facilities, corporate reception, or related fieldProblem-solving skills – capacity to deal with ambiguity and solve complex problems effectivelyAbility to effectively deal with stressful situationsAbility to work independentlySelf-motivated; confident & energeticFlexible – able to adapt to rapidly changing situationsGoal-oriented – able to focus on meeting all performance targetsStrong communicator fluent in English with good presentation skills and strong verbal & written communication skills. Critical Competencies for SuccessFirm First mind-setClient Focus & Relationship ManagementProactive & professional approach to customer experienceHealth & Safety Management Remain aware of Hygiene, Health and Safety policies and Fire RegulationsRecord and report any accidents and near misses within the location adhering to company proceduresEnsure all equipment is well maintained and in good working orderLocation: On-site –Dublin, IRLIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the tableAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.