POSITION SUMMARY:
In this position you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES:
Your typical duties and tasks will be to:
Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations.
Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation.
To collect and hand out prescriptions to patients in a safe and professional manner.
To provide expert advice to patients regarding the safe and appropriate use of all medicines.
Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information
To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.
To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty products
To anticipate customers' needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
• Communicate effectively with a diverse range of people, including patients and pharmacy staff
• Greet all customers in store in a friendly and welcoming manner
Attend to telephone enquiries in accordance with company procedures
To create and maintain effective relationships with patients, customers and pharmacy staff
Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
• Always keep customer and employee information private and strictly confidential
Be responsible for the quality of your own work
As and when required, assist other team members with tasks
Attend staff meetings and in store training as and when required
Report security risks and thefts to management and/or security guards when applicable
Take all reasonable care for your own and others safety and wellbeing while at work
• Make sure you know and comply with all safety instructions and operating procedures
• Follow all reasonable instructions provided by your Supervisor and/or manager
Perform any other reasonable duties as requested by your Supervisor and/or manager