Hackajob*is collaborating withVersion 1*to connect them with exceptional tech professionals for this role.As a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence.This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfactionWhat You'll DoLead Customer RelationshipsBuild trusted partnerships with senior customer stakeholdersLead governance including steering committees and performance reviews both internally and directly with the CustomerManage escalations proactively and ensure rapid resolutionDrive customer satisfaction targets and retentionDrive Delivery ExcellenceProvide strategic oversight across all customer engagementsLead multi-disciplinary teams and ensure consistent qualityImplement best practices and drive continuous improvementOwn on-time, on-budget delivery across all projectsOwn Commercial PerformanceManage financial performanceIdentify growth opportunities and drive expansion within accountsSupport contract negotiations, renewals, and change controlCollaborate with Commercial teams to develop new opportunitiesBuild High-Performance TeamsFoster a culture of transparency, accountability, and empowermentPromote employee engagement and professional developmentQualificationsWhat We're Looking ForExperience of working in a similar role in the Financial Services market, preferably in the Capital Markets domainExceptional leadership and stakeholder management abilitiesStrong executive presence and communication skillsCommercial acumen with a customer-centric mindsetStrategic thinking combined with operational disciplineProven track record growing accounts and achieving high customer satisfactionComfortable working with numbers and financial metricsAbility to thrive in fast-paced, high-accountability environmentsWhat Success Looks LikeHigh customer satisfactionAccount Growth and revenue retentionMeeting and exceeding commercial targetsConsistent on-time, on-budget, excellent deliveryWhy This Role MattersYou'll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high-performing teams, and make a direct impact on both customer outcomes and business performance.Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence, and customer satisfaction - bringing a growth mindset to everything you do.