Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewAn exciting opportunity to join a new team within Europe Corporate Banking of client facing Relationship Associates focused on managing client on-boarding and relationship management across multiple client segments and geographies.Work closely in partnership across the Banking and TTS Sales team and client to identifying opportunities to enhance the clients existing solutions focusing on revenue expansion and retention of existing business.Responsible for working with key stakeholders to drive deals through Implementation ensuring ramp up of revenue, product adoption and driving digital agenda for the clients.Drive the Client experience by being a client advocate in managing the Citi network, +100 countries to ensure client satisfaction and retention of business. Ensuring proactive communication with key decision makers within the client organization as well as the internal client team.Key Responsibilities:Interface with clients and work closely with business partners across Banking, TTS, ICM and Operations to deliver the cross-product client experience and deliveryWork with Banking and TTS Solution Sales & Product Sales Managers to ensure understanding of key TTS Sales activities for portfolio drive completion of projects through product adoption and revenue realizationExhibits a comprehensive understanding of the current banking relationship, return hurdles, relationship strategy and contributes to development and execution of account plansDeep knowledge of client's business and operations, industry trends, competitive positioning, etcProvide support where necessary for the coordination of critical projects with relevant stakeholders within Banking and business partners such as Implementation of new solutions, VOC feedback and associated action plansSupport CITIKYC/AML requirements for new business opportunities for a defined portfolio of clients.Ensure oversight and management of KYC renewal processes within the business lines to align with the functionsClient lead on routine, ad hoc requests, problem escalation, identification and execution of solutions to client issues, and the negotiation of routine credit and parent support documentationAbility to identify the impact of change and developments on the client and help manage the impact with client and partnersLead role in sharing best practices, knowledge, innovation, problem solvingIdentifies potential areas of improvement, and actively addresses theseWhere required, lead client communication of business and product migrations, regulatory changes and market updates for portfolio being a client advocate internally and support driving the change management agenda for clientsBe the client advocate to ensure Client issues are addressed promptly working with partners in Banking, Service, ICM, and Operations. Be responsible for driving superior client satisfactionEnsure compliance with credit, risk, and sales processes where applicablePartner with TTS Solution Sales to share feedback on Product requirements / GapsManage documentation deficiency and deferral process for assigned portfolio working with Risk and Compliance to ensure adherence to Citi policiesEnsure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policiesQualifications:8+ years in Banking and/or cash management and trade product experiencePossesses in-depth knowledge of other banking productsManaged large client relationships from a banking or product perspectiveConsistently demonstrates clear and concise written and verbal communicationPersuasive and articulate personalityExcellent interpersonal skills to deal internally and externally with clientsDemonstrated organizational & planning skillsAbility to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timelineProven leadership skillsSubstantial knowledge of Citi's product rangeRecognized execution skillsEnglish plus another European language advantageousExcellent interpersonal, influencing and diplomacy skills to manage internal and client relationships and engage with Senior Management both Client and CitiStrong Analytical and Problem-solving skills-Job Family Group:Institutional Banking-Job Family:Corporate Banking-Time Type:Full time-Most Relevant SkillsPlease see the requirements listed above.-Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.-Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.