# Applicant Portal:## Job Details: Corporate Actions Senior Administrator| | Corporate Actions Senior Administrator || | Ireland || | || | | | | --- | | Performance Management * Undertake all activities to progress the customer service request in accordance with local procedures and guidelines as qualified to do so through the skills matrix * Liaising with fund houses and other relevant parties to chase outstanding documents or information to progress the customer’s request * Liaise with appropriate internal technical authorities to resolve queries raised to the team * Checking own and others’ work to ensure that it complies with local standards and meets customer’s expectations * Participating in Continuous Improvement activities to improve the timeliness, quality or cost of delivering services to the customer * Ensure statistics are up to date and accurate * Ensure that all work is undertaken in a timely way in compliance with service standards and customer expectations * Liaising with internal business partners to ensure that the team’s work is compliant with policies and requirements * Contribute to continuous improvement activities to ensure effectiveness of team * Focus on developing, implementing, and sharing best practices. * Investigate and resolve errors or complaints within the team. * Utilise specialist knowledge to undertake root cause analysis to investigate and resolve complex queries. * Awareness and taking account of industry initiatives and assisting in developing Utmost International’s position on these. * Demonstrate capability to understand complex information and be able to relay or provide a simple understanding where required to less experienced colleagues or customers. * Manage relationships with key stakeholders e.g. Policyholders, Advisers, fund managers and internal departments. Results Focussed * Accountable for processing all client requests within the permitted timescales, escalating concerns, and providing recommended solutions * Communicating positively both within the team, with other teams and externally. * Regular analysis of own data from Ability 6 & quality monitoring, capacity planning Risk Management * Ensure key risks which are identified through quality and complaints RCA, are included in risk framework and plan for mitigation of these risks. Team Working * To proactively contribute to the achievement of team goals, sharing experience and ideas * To behave in a manner which supports a culture of high performance, empowerment, accountability, and professionalism at all times. * To use knowledge and experience to coach others and build knowledge within the team. * To encourage less experienced members of the team to work together to achieve team goals. * To focus on developing, implementing, and sharing best business practice. * To actively encourage others to logically think through situations to problem solve, taking into consideration the bigger picture. * Drive the Continuous Improvement programme within the team and assist in team-based problems solving sessions. Act as a facilitator where improvement activities are outside of the teams’ control. | || | | | | --- | | | || | | | | --- | | | || | USIL - Corporate Actions || | No |
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