DESCRIPTIONThe Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships. Key job responsibilities Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functionsOwn improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.Collaborate with the Tools team to implement process improvementsDesign and develop new Ops metrics that reflect Ops efficiency and effectiveness.Performs quantitative analysis of key process indicators to identify opportunities for process improvement.Drive process standardization across the operations network for AIT.Develop mechanisms to surface known best practices across the AITCollaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.Internal job descriptionBASIC QUALIFICATIONSBachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experienceExperience defining program requirements and using data and metrics to determine improvementsExperience defining and executing program requirementsExperience in complex problem solving, and working in a tight schedule environmentKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience with the Workforce Management tools is must along with good understanding of CRM systemsPREFERRED QUALIFICATIONS3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of defining and implementing process improvement initiatives using data and metrics experience2+ years of data visualization and reports tools experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.