Description Job Title:Customer Service Representative Location: Castlebar Reporting To:Customer Service Manager Job Summary: To actively develop long-term relationships with an assigned client group by connecting with key business stakeholders.
To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to Customer needs.
Key Responsibilities: Use the company system and various software packages to process customer purchase orders.
Produce work instructions for release to production to fulfil customer purchase orders.
Provide customer order confirmation in a timely manner.
Ensure that pricing is correct at order entry to facilitate invoicing.
Issue quotations to customers and follow up for customer feedback.
Respond to customer inquiries.
Maintain and update work instructions for assigned customer group.
Maintain key data for assigned customer group.
Provide information to CS Manager to facilitate KPIs and produce and circulate daily/monthly reports as required.
Provide back up to other customer service functions including cross training.
Attend daily meetings with various functions when required.
Handle incoming phone calls to main switchboard.
Carry out other duties that arise due to changing business needs within the Customer Service function.
Skills