Job Profile SummaryLife Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.Position SummaryAs a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.Job Duties and ResponsibilitiesOperates as first point of contact for members and guests entering resortExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactionsEngages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resourcesPosition RequirementsHigh School graduate or equivalentMinimum of 1 year of customer service experiencePassion to serve othersEffective communication skillsPreferred RequirementsBachelor's Degree in HospitalityBenefitsAll team members receive the following benefits while working for Life Time:A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:Medical, dental, vision, and prescription drug coverage Short term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.