About UsHastings Insurance is a general insurance brokerage dedicated to providing tailored insurance solutions to businesses and individuals across Ireland. Our focus is on delivering excellent customer service, fostering long-term client relationships, and driving growth through innovation and operational excellence.We are seeking a skilled and proactive IT Systems & Support Specialist to join our team. This role provides hands-on technical support, ensures reliable operation of our multi-office network infrastructure, and manages cloud-based applications used across the organisation. The ideal candidate has strong troubleshooting skills, cloud administration experience, and a passion for improving IT efficiency and security.Key Responsibilities:Technical Support & TroubleshootingProvide Tier 1 and Tier 2 technical support for both in-office and remote users.Implement group wide IT management suiteDiagnose and resolve hardware, software, network, and connectivity issues across multiple locations (Mayo, Sligo, Galway, Dublin and Limerick).Support office technology such as VoIP phones, printers, scanners, and other peripherals.Cloud Infrastructure & Application SupportManage and maintain cloud-based platforms (Microsoft 365/Azure, Google Workspace).Ensure uptime and performance of cloud-hosted insurance applications (Applied Relay, Hubspot, etc.).Oversee data access, file sharing, and backup systems within the cloud environment.Cybersecurity & ComplianceMonitor and maintain endpoint protection tools (antivirus, EDR, MFA, etc.).Enforce security protocols including password policies, encryption, and access controls.Conduct routine security audits to ensure compliance with regulations.Network & Systems ManagementOversee WAN and VPN connectivity for all offices and remote users.Configure and maintain routers, firewalls, switches, and wireless access points.Monitor network performance, uptime, and security alerts.User Account & Access ManagementHandle user onboarding/offboarding, including email and system access setup.Maintain directory services (Microsoft 365/Azure AD with cloud sync).Configure and manage Single Sign-On (SSO) integrations for enterprise applications.Communication & Collaboration ToolsAdminister Microsoft Teams or other collaboration platforms.Provide user support and training on remote communication tools.Documentation & TrainingCreate and maintain IT documentation (network diagrams, setup guides, incident logs).Develop and deliver user training on cybersecurity, cloud tools, and remote access procedures.Backup & Disaster RecoveryManage automated cloud-based backup systems.Test and maintain disaster recovery plans to ensure business continuity.Vendor & Software ManagementLiaise with software vendors and service providers for licensing and support.Oversee updates and patching for critical business applications.IT Project Management & PlanningPlan and execute IT infrastructure upgrades, office moves, and hardware deployments.Evaluate new technologies to improve operations and efficiency.Assist with IT budgeting and procurement planning.Qualifications:3+ years of experience in IT support, systems administration, or a related field.Proficiency with Windows environment, Microsoft 365, and Azure AD.Solid understanding of networking (TCP/IP, VPNs, firewalls, switches).Experience with cloud services (AWS, Azure, or Google Workspace).Familiarity with cybersecurity tools and best practices.Familiar with group IT hardware controls/managementStrong problem-solving, documentation, and communication skills.Job Type: Full-timePay: €50,000.00-€60,000.00 per yearBenefits:Additional leaveBike to work schemeCompany eventsCompany pensionEmployee assistance programSick payWork Location: In person