Requirements
1–3 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field
Proficiency in Excel and experience working with BI tools such as Looker (or similar platforms)
Working knowledge of SQL or demonstrated ability to quickly build technical proficiency
Strong attention to detail and commitment to data accuracy
Ability to translate data into clear insights for both technical and non-technical audiences
Organized, proactive, and comfortable managing recurring deliverables
Familiarity with KPI reporting and basic forecasting methodologies
Energized by working in fast-paced, mission-driven environments
Experience supporting Trust & Safety, fraud, compliance, risk, or customer operations teams, in ecommerce, fintech, marketplace, or social media companies is a plus
What the job involves
As an S&O Analyst I, you will help power operational excellence by delivering reliable reporting, structured analysis, and forecasting support.
You will work closely with cross-functional partners to monitor performance, identify trends, and support initiatives that strengthen platform integrity and user trust
Build and maintain recurring dashboards and reporting to track key Trust & Safety metrics (e.g., case volumes, resolution times, enforcement actions, quality indicators)
Support weekly, monthly, and quarterly business reviews with clear and accurate data analysis
Maintain and update forecasting and capacity planning models to support operational planning
Conduct structured analyses to identify trends, anomalies, and performance gaps
Partner with Operations, Product, and Policy teams to ensure reporting reflects evolving business needs
Ensure accuracy, consistency, and documentation of KPI definitions and reporting standards
Support cross-functional initiatives by providing timely and actionable data insights
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