Reverse Logistics Technician I page is loaded## Reverse Logistics Technician Ilocations: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R0015306**Reverse Logistics T1****What this Job Entails:**Reverse Logistics Tier 1 is responsible for hardware return collections & inspecting hardware tobe reused or e-recycled. This role completes inventory asset tagging and documenting assetsand accessories in the inventory management system, contacting customers to coordinatehardware returns, and preparing hardware to be e-recycled and scheduling e-recyclingcollections. Reverse Logistics Tier 1 also performs order tracking, hardware putaway, andassists with all warehouse services. Reverse Logistics Tier 1 enables ~350k staff around theglobe. This is an introductory role in Astreya ITAM services.**Scope:**Follows established procedures on routine work Requires detailed instructions**Your Roles and Responsibilities:**●Support & cross-train into all L1 ITAM services as needed to maintain day to dayoperations for forward and reverse logistics.●Assist with inventory, asset management and e-recycling.●Use ticketing systems with a focus on customer service, SOP adherence, and quality.●Use ticketing systems to report individual work accomplishments and to track metrics.●Utilize inventory data management software to maintain inventory accuracy andworkflow.●Triage, handle and fulfil customer requests via a web portal and in person as needed.●Receive and inspect return shipments. Verify accurate deliveries against hardwarereturn requests while looking for damages, shortages, wrong items and other concerns;notify the appropriate person or vendor.●Load and unload shipments; loading dock duties as assigned.●Maintain inventory records; assess department or warehouse needs and order suppliesas appropriate; maintain stock records.●Unbox, stock inventory on shelves, break down packing materials.●Assist in inventory procedures including the actual total count of stock items and spotcheck as needed.●Perform cleanup duties to maintain the warehouse in a safe and orderly manner.●Contribute to large scale global projects as needed.●Hardware data destruction and collection for e-recycle.●Hardware sanitization and quality checks to ensure hardware reliability and reuse.●Coordination with Third party vendors for executing collection and recycling activities.●Other duties as required. This list is not meant to be a comprehensive inventory of allresponsibilities assigned to this position. **Required Qualifications/Skills:**●High school diploma or general education degree (GED) and 2+ years’ relatedexperience and/or training; or equivalent combination of education and experience.●High attention to detail and ability to follow other technicians’ direction to ensure quality.●Effectively utilize ticket, inventory, and dispatch management systems.●Determines methods and procedures on new assignments and may coordinate activitiesof other personnel.●Networks with key contacts outside one’s own area of expertise.●Proven ability to adapt to changing priorities, conditions, and circumstances whileensuring important deadlines are met.●Strong organizational skills including effective record-keeping and maintenancetechniques.●Basic knowledge of computer hardware with the ability to learn new software.●Proficiency working with standard desktop PC tools and applications, such as MS Office,MS Outlook, web browsers, etc.●If applicable at site, ability to operate material handling equipment – pallet jacks andforklifts (if certified) is a plus.●Understands policies and objectives of the assigned program and correspondingactivities.●Knowledge of health and safety regulations.●Proficient English communication in terms of speaking,writing and reading.
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