Job Description
The Operations Integration team is seeking a detail-oriented and self-driven Manager of System Operations to support day-to-day global system operations. This includes managing and prioritizing system incidents, evaluating quality and accuracy in system performance and data, conducting regular audits for system security threats, analyzing operational KPIs, and serving as the primary liaison for escalations and last-mile system changes.
* Managing a high-performing team of System Administrators and Data Stewards to ensure optimum output and adaptability.
* Managing ticket queues, prioritization, tradeoffs, and stakeholder communications with 3P service providers and internal software teams.
* Owning and presenting metrics, findings, priorities, and communications to internal and external stakeholders and leadership.
* Conducting system, data, and operation security audits to identify and resolve vulnerabilities.
* Conducting system, data, ticket queue, and operation analyses to drive continuous improvements in day-to-day operations.
The organization provides centralized processing for disassembly, sorting, function testing, in-warranty return, repair/refurbish, data erasure, and disposition of server and networking assets. The team maintains, improves, and develops new features in warehouse management and allocation systems that track assets from arrival to departure across five global facilities, ensuring reliable and repeatable operational and asset safety, traceability, and sustainability reporting.