Job Overview
We are seeking an accomplished technical professional to fill the role of a Technical Support Specialist. As a key member of our support team, you will be responsible for providing exceptional assistance to customers facing complex software and network system issues.
The ideal candidate should possess a strong background in troubleshooting, problem-solving, and communication. Proficiency in customer interaction, training, and knowledge management is essential for success in this position.
Key Responsibilities:
* Diagnose and resolve complex technical issues through effective use of analytical skills and collaboration with engineering teams.
* Develop and maintain comprehensive knowledge of storage concepts, database principles, and networking fundamentals.
* Provide timely and accurate information to customers, ensuring seamless issue resolution and satisfaction.
Requirements:
* Bachelor's degree in Computer Science, Electrical Engineering, or related field, or equivalent work experience.
* At least 2 years of experience in a relevant technical support role, demonstrating strong technical expertise and excellent communication skills.
* Fluency in English and proficiency in one additional language (German, Italian, or Hebrew).
Fundraising Opportunities:
* Collaborate with cross-functional teams to enhance product capabilities and customer experiences.
* Pursue ongoing education and training to stay current with emerging technologies and industry trends.
Contact Information:
Please submit your application, including a cover letter and resume, to express your interest in this exciting opportunity.