Job Profile - Artic DriverRole PurposeThe Artic Driver is responsible for the safe, compliant and on-time delivery of customer loads, representing Primeline professionally at all delivery points.The role is both inward-facing and outward-facing, requiring strong communication with the transport and warehouse teams while delivering consistently for a demanding, time-critical customer.Reporting & ScopeReports to: Transport ManagerWorks closely with: Transport Planning, Yard, Warehouse Loading and Customer Goods-In teamsEnvironment: High-volume retail distribution with strict delivery windows and site rulesVehicle: Articulated unit (C+E) with trailer types aligned to customer requirementsKey ResponsibilitiesInward-Facing (Safety, Compliance & Internal Communication)Complete daily vehicle walkaround checks and report defects promptlyOperate in full compliance with EU Drivers' Hours, tachograph, Working Time Directive and company proceduresMaintain safe driving standards and follow all site safety rules (PPE, speed limits, reversing procedures)Ensure load security and trailer checks are completed (seals, straps/bars where applicable)Complete POD and transport paperwork accurately; report damages, shortages and discrepanciesCommunicate delays, route issues and exceptions early to Transport Planning for recovery actions and debriefMaintain vehicle and cab presentation to a professional standardOutward-Facing (Customer & Service)Deliver to customer locations on time and in line with agreed delivery slotsRepresent Primeline professionally with customers; remain calm and solutions-focused during issuesFollow customer site rules and instructions at all times, including sign-in processes and safe unloading practicesSupport the returns/backhaul process as required (empties, cages/pallets, damaged or returned stock)Skills & ExperienceFull, valid C+E (Artic) driving licenseMinimum 2 Years HGV ExperienceDriver CPC in date and a valid digital tachograph cardPrevious experience operating articulated vehicles in a busy distribution environmentStrong understanding of compliance requirements and a safety-first mindsetGood communication skills and a customer-service approachAbility to work independently, manage time effectively and follow route plansMeasures of SuccessOn-time, in-full delivery performance and adherence to delivery windowsFull compliance with EU Drivers' Hours, tachograph and company proceduresAccurate paperwork/POD completion and timely issue escalationIncident-free operation and safe driving performancePositive customer feedback and professional conduct on siteKey performance IndicatorsCompliance with EU Drivers' Hours, tachograph and Working Time DirectiveCompletion of daily vehicle checks and timely defect reportingOn-time departure and delivery performance against planned scheduleIncident-free driving and adherence to safety standardsPOD and paperwork accuracy (including damage/shortage reporting)Customer feedback and professional standards at delivery pointsVehicle presentation and care of equipmentExperience Required:Full C+E (Artic) licenseDriver CPC in dateDigital tachograph cardGood communication skills and a customer-service approachAbility to work independently, manage time effectively and follow route plans