Overview
As an Investigator, you will play a crucial role in safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
This is a remote home-based role, and the team's schedule is organized in shifts to accommodate Amazon's opening hours 7 days a week. Responsibilities
• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
• Communicate with buyers, merchants, and other external and internal customers via email and telephone to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing policy guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Participate in special projects/assignments and partner with business teams as necessary.
• Consistently achieve/exceed weekly productivity and quality standards.
Requirements
Proficiency in English and Arabic with the ability to compose grammatically correct, concise, and accurate written responses. Experience working with Microsoft Office, including Outlook, Word, and Excel. Previous work experience in customer service/retail environments, knowledge of fraud/risk management, insurance, finance, data analysis, research, translation, or training. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Self-disciplined, diligent, proactive, and detail-oriented. Excellent problem-solving skills. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.