Munich Re Automation Solutions (MRAS) are looking to hire an IT Support Engineer to join their team in Dublin. Reporting to the IT manager, the IT Support Engineer will be involved in managing the demanding IT needs of a multinational technology SAAS company. The successful candidate will join the team that natures and cares for the network and cloud infrastructure as well as providing Cloud IT administration support for our engineering teams and worldwide offices. This role offers the right candidate an excellent opportunity to broaden their technical skills (both Cloud and On-Prem Infrastructure) and make an active contribution in a multinational company.Core ResponsibilitiesProvide the world-class support the company needs:Respond to complex helpdesk queries from strong technical engineersEnsure the most cost-effective and efficient use of IT Infrastructure while identifying and suggesting improvements for the organisationLiaise with hardware/software vendorsWork closely with other IT staff and engineersEnsure all IT Infrastructure and policies complies with industry standards and ISO certification requirementsCarry out routine security checks and undertake preventative measures to maintain operational securityAnalyse and resolve faults – from major system crashes to forgotten passwordsManage email, anti-spam and virus protectionSet up user accounts, permissions and passwordsManage and monitor all user accounts and endpoint devices using various cloud-based toolsInstall, support and maintain new server hardware and server infrastructureWork with the Development team to maintain secure access to build environmentsSkills requiredIn-depth knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server and SQL ServerSound technical knowledge of IT security, networking protocols (TCP/IP), software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protectionStrong technical knowledge of Microsoft Cloud Technologies including Azure, Entra ID, Intune, Office 365, Defender, Sharepoint and TeamsStrong analytical and problem-solving skillsAbility to think and work independently with minimal supervisionExcellent oral and written communication skillsAbility to prioritise work correctly and assertively, manage a range of different concurrent issues and handle user enquiries efficientlySome experience of Linux systems, databases and firewalls would be a definite advantageExperience working within an Azure DevOps environment, including automation experience with configuration management tools would be a definite advantage, but not essentialExperience working within and supporting a SAAS company would be a definite advantage, but not essentialWillingness to learn recent technologies, adapt to change and share knowledge with others in your teamEducation/Experience Required3-6 years’ experience although exceptional candidates with less experience will be consideredThird-level degree or equivalent experience
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