Access to Care Team Lead – Bons Secours Radiotherapy, UPMC Hillman Cancer Centre Cork
Location: Radiotherapy Centre Cork
Job type: Permanent, 35 hour week contact (39 hour week salary scale).
Overview of role
Patient Services Lead will manage, guide and supervise the patient service advisor team to successfully manage patient administration services day-to-day.
This role includes oversight of patient service operations, finance collaboration, service delivery and stakeholders engagement.
Key Responsibilities
Manage the patient services team covering registration & clearance, admissions & discharge, claims & reimbursement management, medical records filing, health information & clinical support, administration support.
Collaborate with finance to improve billing and payment processes.
Lead delivery of patient-focused service, quality and efficiency.
Support clinical team in managing clinical research trial patients.
Assist in preparation for accreditation surveys.
Identify and act on training needs for the team.
Participate in cross-departmental service focus groups.
Promote the department, build business relationships with stakeholders (consultants, GP's, other health institutions, community representatives).
Ensure communication systems support stakeholder engagement.
Provide analysis of patient demographics, GP referral patterns and population trends.
Report regularly to management on business development plans, programmes and budgets.
Administration Support
Handle patient queries regarding pricing and payment, ensure all fees captured in advance of surgery/treatment.
Coordinate with finance on patient account status and payment capture.
Develop departmental rota, seek staff agreement and meet organisational needs.
Oversee daily cash collection, balance and lodgement; follow up on issues with Assistant Accountant.
Collect monthly patient satisfaction surveys and forward to management.
Perform medical secretary tasks for consultants as required.
Collaborate with IT on timely resolution of system issues.
Health & Safety
Take reasonable care of own health & safety and others at work.
Co-operate with UPMC to comply with statutory regulations and departmental rules.
Avoid intent or reckless interference with health and safety provisions.
Information Governance
Maintain confidentiality and secure handling of patient and company data.
Disclose information only as authorised; unauthorized disclosure is a serious offence.
Ensure information is accurate, recorded and monitored in line with quality and records management schemes.
Professional Standards & Competency
Demonstrate behaviours aligned with UPMC values: quality & safety, dignity & respect, caring & listening, responsibility & integrity, excellence & innovation.
Participate in statutory and mandatory training, maintain high professional standards.
Take responsibility for personal and professional competence; support colleagues' development.
Engage in UPMC's Competency processes and set personal development plans.
Social Responsibility
Support responsible management of transport, procurement, facilities, employment, skills and community engagement.
Reduce environmental impact of energy, water, transport and waste.
Qualifications & Experience
Essential Skills
Relationship building, attention to detail & analytical capabilities.
Ability to multitask and prioritise.
Adaptability to healthcare changes.
Initiative, innovation and self-management.
Diary management.
IT proficiency: Microsoft Word, PowerPoint, Excel, Outlook; folder management, infographics/workflow production, time & attendance system.
Qualifications
Recognised business qualification at least diploma level.
Experience
At least 2 years people-management experience, preferably in healthcare.
Competencies and Knowledge
Effective communication, organisational & time management.
Analytical, problem-solving and decision-making skills.
Commitment to quality service.
Salary
€40,****** – €59,****** per annum based on a 39 hour week.
Equal Opportunity Statement
UPMC is an equal opportunity employer that celebrates diversity and is committed to an inclusive environment for all employees.
Benefits
Fully paid maternity and paternity leave for new parents.
Competitive pension plan.
Company-funded death in service benefit.
Critical illness cover up to age 66.
Performance rewards through annual ACES programme.
Enhanced annual leave up to 27 days.
Flexible working to support family commitments.
Development and career opportunities through learning and advancement.
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