Job Overview
: Our organization seeks an accomplished professional to assume a pivotal role as an Incident Lead. This position will be instrumental in driving the success of our projects and programs, ensuring seamless execution, and fostering collaboration across diverse teams.
Responsibilities
:
* The scope of this role encompasses project and program responsibilities focused on internal information system-specific tasks or non-technical project completion from initiation through delivery.
* This individual will develop comprehensive project plans, manage project portfolios, and drive project teams towards their objectives.
* Mentoring and guiding team members will be an essential aspect of this role, promoting growth and development within the team.
* Effective coordination across various teams is crucial to maintaining progress and quality standards.
* This role requires identifying and mitigating significant project risks, ensuring all deliverables meet rigorous quality benchmarks.
* Providing strategic updates to senior stakeholders will also be a key responsibility, keeping them informed of project advancements.
Requirements
: To excel in this role, you must possess a minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. The following skills are also highly valued:
* Adaptability: Service-oriented, adaptable, and resilient to dynamic incident scenarios.
* Accountability: Results-driven with a strong sense of personal accountability.
* Detail-Oriented: High attention to detail, quality control, and process adherence.
* Analytical Thinking: Advanced skills in analyzing data, defining insights, and presenting metrics (KPIs).
* Interpersonal Skills: Strong listening skills, ability to build rapport, and proactive awareness of internal and external challenges.
* Flexibility to handle incidents beyond standard working hours, recognizing that incidents don't adhere to a 9-to-5 schedule.
Benefits
: Our organization offers a comprehensive benefits package designed to support your well-being, including flexible work arrangements, employee share options, health and life insurance, and more. Learn more about our benefits by visiting our website.
About Us
: As a global leader in our industry, we're committed to building an equitable and inclusive global economy. We strive to create an environment where everyone feels included and valued. Join our community to learn more about our culture and values.
We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.