Job Opportunity
We are seeking a highly skilled Operations IT Systems Manager to join our team. This role will be responsible for maintaining, performing, and developing order-to-dispatch systems and ICT hardware to ensure seamless business continuity.
Main Responsibilities:
* Maintain and enhance stock management systems to minimize downtime and improve supply chain efficiency.
* Act as the primary liaison with external system providers to resolve issues promptly.
* Consult with stakeholders to ensure systems meet evolving business needs.
* Design and implement user-friendly interfaces and system functionalities.
* Manage and coordinate system upgrades, adjustments, and diagnostic testing.
* Provide training and ongoing support for system users.
ICT Role:
* Act as the main point of contact with third-party IT service providers, ensuring effective communication and service delivery.
* Maintain on-site hardware including desktops, laptops, phones, and related equipment.
* Troubleshoot ICT issues and optimize system performance.
* Manage ICT inventory, assess business needs, and procure hardware and accessories cost-effectively.
* Develop and maintain ICT processes and governance procedures.
* Coordinate ICT support, training, and onboarding for new users.
* Stay up to date with emerging ICT developments, equipment, and solutions.
* Plan, manage, and deliver ICT-related improvement projects and technology implementations.