Overview
Siemens Healthineers is a leading global medical technology company with extensive experience and patents.
The role is for a Commercial Product Support Engineer, ideally located in Dublin, Ireland, with travel up to 60% globally.
Join the expanding Engineering team in Swords, Co.
Dublin, developing next generation IVD Immunoassay and Clinical Chemistry instruments.
The Jobholder will lead, manage and investigate field escalations and complaints.
Utilize systems, maintenance and troubleshooting expertise to resolve instrument issues in a timely manner either remotely or onsite.
Work within a cross functional engineering and customer service team to improve customer experience.
You will be part of a multidisciplinary Engineering group addressing complex problems to serve laboratories of all sizes.
Responsibilities
Lead investigations, manage and communicate progress to cross functional teams
Troubleshoot and perform root cause analysis on medical device instrumentation
Use analytical tools to perform data analysis, identify system performance issues, establish trends and present data
Travel up to 60% on a global level (location near an international airport is advantageous)
Apply solid Mechanical Engineering skills, preferably in a MedTech environment
Communicate findings effectively to customers and management
Work self-directed with a customer-first approach and prioritize workload accordingly
Collaborate with Field Service at customer sites to investigate and resolve escalations (Field Service background beneficial)
Understand workflows and operation of a clinical laboratory
Represent the voice of the customer and address pain points with the business
Required Qualifications and Skills
Excellent team player with cross-functional collaboration experience
High-paced, root-cause problem solver with timely resolution mindset
Owner mindset with accountability and responsibility
Drive and initiative with a patient-focused mindset
Strong manufacturing, mechanical/electromechanical/automation design skills
Focus on improving processes with user-centric thinking
Ability to travel on short notice based on business needs
Bachelor's degree in Engineering (Mechanical, Systems, Electrical, Biomedical Engineering or Software) is required
3+ years of relevant experience
Understanding of medical device regulations
Location and Travel
Location: Dublin, County Dublin, Ireland.
Travel up to 60% globally; near an international airport is advantageous.
Equal Opportunity and Privacy
As an equal opportunity employer, Siemens Healthineers welcomes applications from individuals with disabilities.
We value data privacy and comply with GDPR and other data protection laws.
Do not send CV by email; create a profile in our talent community and subscribe to personalized job alerts for new opportunities.
To all recruitment agencies: Siemens Healthineers manages recruitment internally, with external support only via qualified suppliers under formal contract.
Unsolicited submissions without a current supplier contract are not eligible for fees.
#J-*****-Ljbffr