The Sub-Regional Manager is accountable for the operational execution, compliance, and governance of security services across multiple sites within a designated subregion. This role ensures that all site-level operations meet our clients contractual obligations, corporate standards, and regulatory requirements. The manager leads Site Supervisors in delivering consistent, high-quality services, while actively participating in governance forums and performance reviews to drive continuous improvement and strategic alignment.
Key Responsibilities:
1. Operational Execution & Oversight
* Ensure daily operational readiness across all sites, including guard force coverage, system functionality, and SOP adherence.
* Conduct site visits and operational audits to validate service delivery and compliance.
* Maintain site dossiers with updated SOPs, escalation protocols, emergency plans, and contact lists.
* Monitor and enforce roster accuracy, shift attendance, and contingency staffing plans.
2. Team Leadership & Site Supervision
* Directly manage Site Supervisors, providing coaching, performance evaluations, and succession planning.
* Ensure timely recruitment, onboarding, and training of site-level personnel.
* Monitor turnover rates and ensure backfill of vacancies within 8 weeks.
* Promote a culture of safety, accountability, and operational excellence.
3. Incident Management & RCA/CAPA
* Lead initial response and coordination for critical incidents (e.g., workplace violence, theft, system failures).
* Ensure Site Supervisors follow escalation protocols and report incidents within required timeframes:
* Safety risk: within 4 hours
* Security breach: within 24 hours
* Conduct preliminary investigations and support Root Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA).
4. Compliance & Audit Readiness
* Ensure all sites comply with our clients policies, local laws, and regulatory frameworks.
* Maintain audit-ready documentation including risk assessments and training logs.
* Support internal and external audits, including subcontractor compliance reviews.
5. Business Continuity & Emergency Preparedness
* Implement and maintain site-specific Business Continuity Plans (BCPs).
* Ensure emergency kits, evacuation plans, and contact lists are updated and tested quarterly.
* Coordinate and document emergency drills (e.g., lockdown, shelter-in-place, fire evacuation).
6. Vendor & Subcontractor Oversight
* Monitor subcontractor performance and ensure adherence to Minimum Security Standards.
* Validate subcontractor training, background checks, and EHS prequalification.
* Participate in annual vendor reviews and site-specific BCP testing.
7. Governance & Stakeholder Engagement
* Represent the subregion in governance forums such as Site Leadership Team (SLT), Operations Management Team (OMT), and Performance Management Reviews (PMRs).
* Deliver monthly operational summaries and contribute to Quarterly Business Reviews (QBRs).
* Collaborate with HR, Facilities, EHS, and Legal to align site-level operations with strategic goals.
* Conduct Voice of the Customer (VOC) sessions and manage stakeholder feedback loops.
8. Financial Oversight & KPI Reporting
* Support site-level budget tracking, invoice validation, and cost optimization initiatives.
* Submit monthly KPI reports including:
* Guard force compliance
* Incident response metrics
* Audit findings and closures
* Budget vs. actuals
* Track and report on Gateway and Standard KPIs, ensuring zero tolerance thresholds are met.