Direct message the job poster from XML InternationalI don't usually stalk profiles, but when I do I probably have a great opportunity for you What you’ll be doing…Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through scheduling activities related to Installation requests, tech visits, hardware replacement, working closely with our installation partners and customer support colleagues.Essential job functions:● Single point of contact, ensuring that the customers requests are carried out on schedule;● Coordinate activities between customer and installation vendor;● Make sure the customer is comfortable with the product by checking the installations arecomplete and the platform up to date;● Actively work with other departments of Our Client global organization as well as deal withcustomers and vendors on a daily basis;● Handle incoming customer requests, both from external and internal calls & emails as well asfrom vendors by raising and managing cases with end-to-end accountability; this includes but isnot limited to understanding the different systems (CRM)● Recognise the patterns for recurring matters and take necessary actions to achieve fastestpossible resolution and assure the highest customer satisfaction levelWhat we’re looking for…The ideal candidate has a strong understanding of the UK and Ireland market, and a deep understanding of our products. Candidates should have a clear understanding of what drives customer satisfaction, and also strong willingness to develop further.Professional we are looking for should have well developed skills listed below:● Telematics background and experience in a customer-facing role;● Experience with industrial systems, electronics, or similar hands-on work is a plus;● Experience in Vendor Management and Scheduling Service Deployment activities would beappreciated;● Fluent written and verbal communication in, English and another European language is a plus;● Experience with CRM systems - Salesforce would be preferred;● Strong communication and listening skills;● Well-developed time management and prioritization skills;● Structured “can-do” approach to open matters and tasks in a demanding environment;● Methodical and conscientious documentation skills;● Willingness to develop while identifying opportunities over self-reflection;● Ability to work under pressure.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTelecommunications and IT Services and IT ConsultingReferrals increase your chances of interviewing at XML International by 2xGet notified about new Account Service Coordinator jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 6 days agoDublin, County Dublin, Ireland 16 hours agoDublin, County Dublin, Ireland 2 weeks agoNewtown Mountkennedy, County Wicklow, Ireland 1 day agoNaas, County Kildare, Ireland 22 hours agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 18 hours agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoCounty Dublin, Ireland €26,325.00-€26,325.00 16 hours agoDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 6 hours agoBlanchardstown, Fingal, Ireland €16.00-€20.00 17 hours agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks agoDublin 12, County Dublin, Ireland €32,000.00-€35,000.00 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin 1, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoDublin 8, County Dublin, Ireland 5 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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