I'm currently seeking a
Senior Technical Support Engineer to
join a global leader in enterprise cloud infrastructure, supporting mission-critical environments across industries like finance, healthcare, government, and manufacturing.
As a
Senior Technical Support Engineer (TSE)
within the NSX team, you'll be at the forefront of network virtualisation and cloud security innovation—empowering organisations to run their modern and legacy applications securely, reliably, and efficiently.
What You'll Be Doing
You'll act as a trusted technical advisor to enterprise customers, diagnosing and resolving challenging issues while ensuring every interaction delivers an exceptional customer experience. Your role will involve:
* Engaging with global customers via email and remote collaboration tools.
* Troubleshooting complex network and virtualisation environments.
* Reproducing and testing issues in lab environments.
* Collaborating with engineering and product teams to drive resolutions and provide feedback for product improvement.
* Documenting cases thoroughly and contributing to internal knowledge bases.
* Creating training materials and mentoring junior team members.
* Driving technical escalations to resolution and preparing Root Cause Analyses.
Training & Growth
The role begins with a comprehensive
8-week onboarding and training program
, blending technical and soft-skills development. You'll shadow experienced engineers, participate in hands-on labs, and quickly begin working directly with customers.
Outstanding performers enjoy excellent opportunities for
career growth
across technical support, engineering, and leadership pathways.
What You'll Bring
To be successful, you'll combine strong technical depth with a passion for problem-solving and customer success.
Essential Skills & Experience:
* 5+ years of experience in a network administration or technical support role.
* Bachelor's degree (or equivalent practical experience).
* Strong background in networking technologies such as switching/routing, firewalls, VPNs, or load balancing.
* Working knowledge of Linux operating systems.
* Excellent troubleshooting and analytical skills.
* Strong communication skills with the ability to engage confidently with enterprise customers in English.
Desirable Experience:
* Familiarity with virtualisation platforms or software-defined networking.
* Exposure to containers or cloud-native networking.
* Experience with escalation handling and RCA preparation.
If you are looking for a new and refreshing role or have any questions about the position, then give me a call, drop me a message, or apply directly below and get ahead of the crowd I look forward to hearing from you.
For a confidential discussion about this role, or to apply, send your CV to or call me, Corey Buckley, Recruitment Consultant – Head of Life Sciences – US/Europe, at Please feel free to visit my LinkedIn profile to see my references/recommendations